FAQ

FREQUENTLY ASKED QUESTIONS


Have questions about Steelers Nation Unite and how you can enjoy all the benefits and experiences of the program? Here are the answers.


FAQ categories:

PROGRAM OVERVIEW
HOW TO JOIN
YOUR PRIVACY
BADGES & OFFERS
INSIDER ACCESS
SOCIAL MEDIA
CUSTOMER SERVICE

Something you can't find? Feel free to contact us at questions@steelersnationunite.com.


 

PROGRAM OVERVIEW

What is Steelers Nation Unite?

Steelers Nation Unite is a new fan engagement program created by the Pittsburgh Steelers that recognizes our fans for their year-round dedication and support. Our fans are an integral part of the Steelers organization and this program is a way of showing our appreciation to the best fans in the NFL. Steelers Nation Unite will provide fans new opportunities to interact with the Steelers and connect with other fans in exciting ways.

How does Steelers Nation Unite work?

Once you join Steelers Nation Unite, you'll start being rewarded with special badges and offers, exclusive Steelers experiences and insider access.

As a Steelers Nation Unite member, what kinds of benefits do I get?

Badges & Offers. As a Steelers Nation Unite member, you'll be awarded digital "badges" for a variety of actions, including joining the program, completing your profile, linking your Facebook and Twitter accounts to your Steelers Nation Unite account, arriving early at games, shopping at Steelers.com and more. As you collect badges, you'll start unlocking Steelers offers and exclusives. For example, for every five badges you collect, you'll get $25 toward your next Steelers.com purchase. Once you collect 15 badges you will be entered for a chance to win Super Bowl tickets. (More about badges)

Exclusive Experiences: The more badges you collect and the more you connect with the Steelers Nation Unite community, the more you'll be entered to win or be selected for exclusive Steelers prizes and experiences, including sideline access at Heinz Field, an expenses-paid trip to an away game, Super Bowl tickets and more. Any new opportunities and benefits for members will be announced through email and the Steelers mobile app.

Insider Knowledge. As a Steelers Nation Unite member, you'll get news and updates direct from the Steelers organization, including access to "The Weekly Huddle," a weekly message exclusively for Steelers Nation Unite members.

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HOW TO JOIN

How do I join Steelers Nation Unite?

Register for free: here or sign-up using the Steelers mobile app. To register, provide your email address, create a password and click submit. You are then an official member of Steelers Nation Unite and can begin connecting, collecting badges and enjoying the exciting benefits of the program.

After I join, what else do I need to do?

Once you register, complete your profile and be sure to link your Facebook and Twitter accounts to your Steelers Nation Unite account. Doing so will not only earn you two badges, but it will also guarantee that you get the most benefit from your Steelers Nation Unite membership.

Does it cost anything to join?

No. Membership in Steelers Nation Unite is free.

Who can join Steelers Nation Unite?

Residents of the United States over 18 years old can join the program. Eligibility for the program is based on registration and opt-in to receive marketing communications. See Program Terms & Conditions for more details.

What if I don't have an email address?

The Steelers Nation Unite program is managed online and the majority of our communications are delivered electronically. For that reason, an email address is required to be a member of Steelers Nation Unite.

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YOUR PRIVACY

What if I don't want to opt-in to receive marketing communications?

The Steelers Nation Unite program is designed to engage Steelers Nation. We require that you opt-in to marketing communications in order to participate in the program. That way, we can alert you when you earn badges and become eligible for offers or exclusive fan experiences.

How will my information be used?

We will use your information to keep you up-to-date on the badges you have earned, the offers that you've unlocked and other important Steelers Nation Unite news. Be assured, we will never sell or share your information with anyone outside the organization. For details on data security, please see our privacy policy.

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BADGES & OFFERS

What are badges?

Steelers Nation Unite "badges" are electronic awards that are given to Steelers fans to recognize and celebrate certain fan actions.

How do I get badges?

Steelers Nation Unite members receive badges for a number of reasons, including attending games, buying gear at Steelers.com, tweeting and posting to Facebook, and doing many of the other things you already do as a Steelers fan.

What badges are available for me to collect?

We have a great lineup of badges for fans this season. Here's a look at the badges that exist right now. (We also have a few surprise badges coming later in the season.)

2014-2015 Badges:

  • 2014 SNU Member Badge: For joining Steelers Nation Unite.
  • First Down Badge: For completing your profile.
  • Social Starter Badge: For linking your Facebook and/or Twitter accounts.
  • Join Me Badge: For getting 20 or more friends to join Steelers Nation Unite through our referral process.
  • Wear it Proud Badge: For spending $100, $250 & $500 at Steelers.com in a year (through 2/15. Exclusions apply, please see Program Terms & Conditions for more details).
  • Super Fan Badge: For collecting a Social Connect Badge, a Join Me Badge & a Wear it Proud Badge.

How will I know when I've collected a badge?

You will receive an email every time you earn a badge. Badges will also be delivered digitally and appear on the Badge page of your Steelers Nation Unite account at steelersnationunite.com or the Steelers mobile app.

How long does it take for a badge to show up on my Badges page?

Badges may take up to 10 days to appear to your account.

How will I know when I'm eligible for a special offer or discount?

As you collect badges, you'll unlock special offers. We'll notify you via email when you receive a badge and are eligible for an offer, as well as provide instructions for how to redeem the offer. You can also visit the 'Offers' page of your Steelers Nation Unite account at steelersnationunite.com or the Steelers mobile app to see all the special offers you've acquired, plus expiration dates and specifics on how to redeem.

What types of offers are available, and how do I get them?

What you get

How to get it

All Steeler Nation Unite Members

  • $25 off at Steelers.com
  • Free SNU Tumbler on your next merchandise purchase at Steelers.com
  • Chance to have social posts shared in Steelers media
  • Collect 5 badges
  • Spend $250 at shop.steelers.com in a year (exclusions apply)
  • Connect your Facebook and/or Twitter account

Season Ticket Holders

  • Free NFL Game Rewind and RED Zone during the regular season
  • Season Ticket Holder Lanyard / Ticket Sleeve
  • Register using your Season Ticket Holder Account email address
  • Complete your profile

How long do I have to collect badges? How long do I have to redeem my offers?

Seasons change, and so do our badges and offers. Each season, including the offseason, we'll have different badges and offers to share. Be sure to check out the details on each badge to make sure you take advantage of your offers before they expire.

What if I haven't received a badge that I believe I've earned?

Please email us at questions@steelersnationunite.com and we'll look into it for you.

May I give my badges to someone else?

Badges are not transferrable between Steelers Nation Unite members. However, if you have created two separate Steelers Nation Unite accounts for yourself, we are happy to merge your accounts into one and combine the badges you've earned. Contact questions@steelersnationunite.com for details.

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INSIDER ACCESS

What does "Insider Access" mean?

As a Steelers Nation Unite member, you'll get direct-to-fan communications, including updates and access only the Steelers can provide, and receive "The Weekly Huddle," a weekly message exclusively for Steelers Nation Unite members.

You will also be eligible to win or be selected for experiences that can only come from the Steelers, including field access, VIP tickets to training camp and a chance to announce the fourth-round draft pick.

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SOCIAL MEDIA

Why should I link my Facebook and Twitter accounts?

If you link your social media accounts, you'll be able to connect with Steelers Nation and collect even more badges and offers. Also, you may have the chance to see your posts in the Steelers social media feeds.

How do I link my Facebook and Twitter accounts?

Log in at steelersnationunite.com, go to your Profile page and check the Social Connect screen.

Can I disconnect my social media accounts from my Steelers Nation Unite account?

Yes. Once you're logged in, you can disconnect your social media accounts by visiting your Profile page and clicking the Facebook or Twitter link to disconnect.

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CUSTOMER SERVICE

Who can I contact if I have questions about Steelers Nation Unite?

Please email us at questions@steelersnationunite.com.

I can't log in to my account. What should I do?

Please email us at questions@steelersnationunite.com and someone will get back to you within 1-2 business days.

What web browsers are supported on the Steelers Nation Unite site?

The Steelers Nation Unite site supports Internet Explorer 10, Chrome, Safari 6.0.5 or higher and Firefox 19 or higher. Internet Explorer 9, Safari 5.1.10 or higher and FF 16 or higher are also supported, but they may limit you from enjoying all the features of the full site.

How can I cancel my account?

You can cancel your account on the Profile page. You can also email us at questions@steelersnationunite.com and we can cancel your account for you.

I have two accounts. May I merge them?

Yes. Please email us at questions@steelersnationunite.com and we will merge your accounts for you.

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Still have questions? Feel free to contact us at questions@steelersnationunite.com.